Support

Choose your package below

We offer 24×7 services for Stockholm and up to two hours of travel from the city center. If you need around the clock support for another region, contact us and we will explain how we can help!

Arrival Time

The average response time for arrival to site is less than an hour for Stockholm and about 1 + x h from Stockholm to destination site (depends on the request/agreement/location). Those who need support from a field service engineer in a more traditional manner, can also turn to Amplius for assistance. We are accustomed to providing 9 to 5 services as well, and our staff is equally attentive when handling all crisis/emergencies that require support.

Quick Response

Amplius Field Service Group recognizes that the need for field service engineers is sometimes immediate and requires a quick response. Therefore, we offer the 24/7 x 365 service in and around Stockholm, a true life-saver when pressing deadlines needs to be met.

Reliable engineers

Our field service engineers are responsive and reliable, you can expect the quality of service at four in the morning to be as good as the one you receive during traditional working hours. With abilities to easily acclimate to modified schedules and shifts we assign enough professionals to every task and they are accessible through an exclusive 24/7 x 365 reachable phone-line.

Contact us today and let’s discuss your immediate needs!


EMERGENCY CALL Package

2 000 SEK / per month

We recommend this package for locations with no ticket volume.

Dispatch to sites within Stockholm area:

  • 3500 SEK – Travel cost – (includes travel time cost and travel cost)
  • Up to 1 hour of Travel distance in one way            (100 km = ~1 hour)
  • 950 SEK/hour – Onsite cost

Dispatch to sites outside Stockholm area (over 100 km):

  • 4500 SEK – Travel cost – (includes engineer and travel cost)
  • Up to 2 hours of Travel distance of in one way;
  • 950 SEK/hour – Onsite cost and additional travel cost
  • 50% uplift for Out of Office hours
  • 100% Weekend and Holiday uplift

SYSTEM DOWN

5 000 SEK / per month

Our most popular package. Recommended for locations with up to 3 tickets per month volume, and locations within Stockholm central area.

Dispatch to sites within Stockholm area:

  • 2750 SEK – Travel cost – (includes travel time cost and travel cost)
  • Up to 1 hour of Travel distance in one way            (100 km = ~1 hour)
  • 950 SEK/hour – Onsite cost

Dispatch to sites outside Stockholm area (over 100 km):

  • 3750 SEK – Travel cost – (includes travel time cost and travel cost)
  • Up to 2 hours of Travel distance of in one way;
  • 950 SEK/hour – Onsite cost and additional travel cost
  • 50% uplift for Out of Office hours
  • 100% Weekend and Holiday uplift

GO FOR IT support

10 000 SEK / per month

If your location is a bit away from Stockholm central and you have unpredictable ticket volume, this is the package for you! We are offering travel and work as part of the monthly retainer!

Dispatch to sites within and outside Stockholm area:

  • 0 SEK – Onsite cost and Travel cost – Includes a total of 15 hours of work done onsite and travel time;
  • Up to 2 hours of Travel distance of in one way;
  • 950 SEK/hour – Additional Onsite cost and travel cost (hourly rate after the package hours are spent)
  • 50% uplift for Out of Office hours
  • 100% Weekend and Holiday uplift

Always Online

20 000 SEK / per month

A package for clients that need it all. Pay a monthly retainer fee and do not worry about any additional invoices. You can also order this package if you have a rollout or a project that might require this amount of hours, which will give you a really low hourly rate!

Dispatch to sites within and outside Stockholm area:

  • 0 SEK – Onsite cost and Travel cost – Includes a total of 35 hours of work done onsite and travel time;
  • 950 SEK/hour – Additional Onsite cost and travel cost (hourly rate after the package hours are spent)
  • 50% uplift for Out of Office hours
  • 100% Weekend and Holiday uplift